COVID-19 Informations
Publication of April, 29th
In these troubled times, you probably have a lot of questions about the coming months. Below you will find our answers to date. The situation will change over time and we will update this page as we go along.
When is the opening date of Camping Des Arcades ?
The deconfinement of the population is scheduled for May 11 in France but our establishment is not concerned by this decision. We will therefore remain closed after May 11th. We don’t know yet the possible opening date of the campsite.
Discussions are underway between representatives of the Camping trade union and the administration. We are waiting for the decisions following these discussions probably not before the 2nd of june.
What will be the conditions of your stay at the Camping Des Arcades ?
Our objective is to welcome you in optimal sanitary conditions. We will follow the regulations and recommendations that will be recommended by the competent authorities. We will share them with you as soon as they are known.
I would like to make a reservation, what should I do ?
As long as the opening date of the Campsite is not known, we take options without any deposit. Send us your desired holiday dates, your accommodation and your contact details. We will confirm the feasibility of your stay with us. Once the opening date of the campsite has been confirmed, we will come back to you to ask for a deposit or the totality of your stay depending on the date of your arrival.
You can also simply book online and choose the payment method “bank transfer” which allows you to pay the deposit later. We will validate your reservation by return and contact you as soon as our opening conditions are known.
I have a reservation at Camping Des Arcades, what should I do now ?
If you have a reservation for a stay at the campsite before june 2nd, we have contacted you directly.
For a stay after June 2nd, whatever the period, we suggest you to wait until we inform you of our opening date.
For stays in rental accommodation, while waiting to know our opening date, we have suspended the request for payment of the balance of the stay which must be made 1 month before the date of arrival.
What happens if the campsite is not open at the time of my stay?
If the campsite is forced to remain closed while you have a reservation, we will apply the provisions of order n° 2020-315 of 25 March 2020, which govern the cancellation of stays during this exceptional period. As such, you will receive a credit note for the amount equivalent to the amount you paid for the cancelled stay. You will be able to use this credit note for another stay at Camping Des Arcades, later in the 2020 season after the campsite reopens or during the 2021 season.
This credit will be valid for 18 months.
If you cannot use this credit and enjoy a new stay with us within the next 18 months, the sums paid will be automatically refunded to you at the end of this period.
I have a reservation but I don't want to wait until I know the opening date and I want to cancel my stay now, how does it work?
If you wish to cancel your stay on a date when we could be open, we will apply the provisions of the ordinance n° 2020-315 of March 25, 2020, which govern the cancellation of stays during this exceptional period. As such, you will receive a credit note for an amount equivalent to the amount you paid for the cancelled stay. You will be able to use this credit note for another stay at Camping Des Arcades, within 18 months. If this credit expires without having been used, our current general conditions of sales apply.
I couldn't find an answer to my question...
If you have a specific question that is not answered here, we encourage you to contact us directly.
